Terms & Conditions

Last Updated: January 2025

Welcome to LuminFlair. These Terms and Conditions ("Terms") govern your access to and use of our website www.luminflair.com and the purchase of our RGB lighting products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Information

Company Name: LuminFlair
Registered Address: 873 Clarke Corner South Eleanor, Plymouth PL1 4EH, United Kingdom
Company Registration Number: 30368820
Contact Phone: +448178473332
Email: info@luminflair.com

LuminFlair is a retailer of premium RGB LED lighting products specializing in smart lighting solutions for residential and commercial spaces throughout the United Kingdom and internationally.

2. Acceptance of Terms

By accessing our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Refund Policy. These Terms constitute a legally binding agreement between you and LuminFlair.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age to make purchases on our website. By placing an order, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into binding contracts.

3.2 Account Creation

While you may browse our website without creating an account, certain features and services may require registration. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Product Information and Pricing

4.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, colors, specifications, or other content are accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes and may differ slightly from actual products.

4.2 Pricing

All prices are displayed in US Dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already placed and confirmed.

4.3 Pricing Errors

Despite our efforts to ensure accuracy, pricing errors may occasionally occur. If we discover a pricing error in a product you have ordered, we will inform you as soon as possible and give you the option to:

• Reconfirm your order at the correct price
• Cancel your order and receive a full refund

If we are unable to contact you, we will treat the order as cancelled and notify you accordingly.

4.4 Product Availability

All products are subject to availability. We cannot guarantee that products displayed on our website will be in stock when you place your order. If a product becomes unavailable after you place your order, we will notify you and offer alternatives or a full refund.

5. Ordering and Payment

5.1 Order Process

When you place an order through our website, you are making an offer to purchase products under these Terms. We reserve the right to accept or reject your order for any reason, including but not limited to:

• Product unavailability
• Inaccuracies in product or pricing information
• Payment authorization issues
• Suspected fraudulent activity
• Restrictions on quantities available for purchase

5.2 Order Confirmation

After placing an order, you will receive an email acknowledgment confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. Order acceptance occurs when we send you a confirmation email indicating that your order has been dispatched.

5.3 Payment Methods

We accept various payment methods including major credit cards, debit cards, and other payment options as displayed during checkout. All payments are processed securely through third-party payment processors. We do not store your complete payment card information on our servers.

5.4 Payment Authorization

By providing payment information, you authorize us to charge the total amount displayed during checkout, including product costs, taxes, and shipping fees. You represent and warrant that:

• You have the legal right to use the payment method provided
• The information you provide is true and accurate
• You have sufficient funds or credit available to complete the transaction

6. Shipping and Delivery

6.1 Shipping Locations

We ship to addresses within the United Kingdom and selected international locations. Shipping availability and costs may vary depending on your location. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

6.2 Delivery Times

Estimated delivery times are provided during checkout and may vary based on your location, shipping method, and product availability. These are estimates only and not guaranteed delivery dates. We are not responsible for delays caused by:

• Customs clearance procedures
• Incorrect or incomplete shipping addresses
• Carrier delays or service disruptions
• Natural disasters or other force majeure events
• Public holidays or weekends

6.3 Shipping Costs

Shipping costs are calculated based on order weight, dimensions, destination, and selected shipping method. Shipping fees are displayed during checkout before you complete your purchase. We may offer free shipping promotions from time to time, subject to specific terms and conditions.

6.4 Risk of Loss

Title and risk of loss pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the carrier.

7. Returns and Refunds

Our return and refund policy is detailed in our separate Refund Policy document. Please review our Refund Policy for complete information regarding returns, exchanges, refunds, and warranty claims. By making a purchase, you agree to the terms outlined in our Refund Policy.

8. Product Warranties

8.1 Manufacturer Warranties

Many of our products are covered by manufacturer warranties. Warranty terms, duration, and coverage vary by product and manufacturer. Warranty information is provided with products when applicable. Warranty claims should be directed to the manufacturer in accordance with their warranty terms.

8.2 Disclaimer of Warranties

TO THE EXTENT PERMITTED BY LAW, OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of product information

We do not warrant that products will meet your specific requirements or that product operation will be uninterrupted or error-free.

9. Intellectual Property Rights

9.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, photographs, software, and design elements, is the property of LuminFlair or our licensors and is protected by copyright, trademark, and other intellectual property laws.

The LuminFlair name, logo, and all related product names, designs, and slogans are trademarks or registered trademarks of LuminFlair. You may not use these marks without our prior written permission.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes in accordance with these Terms. This license does not include:

• Copying, modifying, or distributing website content
• Using content for commercial purposes
• Removing copyright or proprietary notices
• Transferring content to another person or "mirroring" content on other servers

10. User Conduct and Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations
• Infringing upon intellectual property rights
• Transmitting harmful code, viruses, or malicious software
• Attempting to gain unauthorized access to our systems
• Interfering with website functionality or other users' access
• Using automated systems (bots, scrapers) to access our website
• Impersonating others or providing false information
• Engaging in fraudulent activities or payment disputes
• Harassing, threatening, or abusing our staff or other users
• Posting inappropriate, offensive, or unlawful content

We reserve the right to investigate violations and take appropriate legal action, including cooperation with law enforcement authorities.

11. Limitation of Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE RELEVANT PRODUCTS IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless LuminFlair, our officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our website or products
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations
• Any negligent or wrongful conduct on your part

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for third-party content, products, services, or practices.

Your interactions with third parties found through our website are solely between you and the third party. We are not liable for any loss or damage resulting from such interactions or the presence of third-party links on our website.

14. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or acts of God
• War, terrorism, civil unrest, or government actions
• Labor disputes, strikes, or lockouts
• Pandemics, epidemics, or public health emergencies
• Internet or telecommunications failures
• Supplier failures or shortages
• Fire, flood, or other catastrophic events

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales. You agree to submit to the personal jurisdiction of these courts.

15.3 Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us to attempt to resolve disputes informally. Many disputes can be resolved quickly and satisfactorily through direct communication with our customer service team.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by an authorized representative of LuminFlair.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and LuminFlair regarding your use of our website and purchase of our products. These Terms supersede all prior or contemporaneous communications, agreements, and understandings, whether oral or written.

19. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

20. Electronic Communications

By using our website, you consent to receive electronic communications from us. These communications may include notices about your account, order confirmations, promotional emails, and other information. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

21. Contact Information

22. Acknowledgment

BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR WEBSITE OR PURCHASE OUR PRODUCTS.

These Terms & Conditions are effective as of the date stated above and constitute a legally binding agreement between you and LuminFlair. Your continued use of our website and services after any modifications to these Terms constitutes your acceptance of the updated terms.